At Vivid Plays, we aim to ensure that every customer is satisfied with their purchase. If you are not completely happy with your order, our refund and return policy is designed to make the process simple and transparent.

Return Eligibility

You may request a return within 7 days of receiving your order. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging with all tags intact. Items that show signs of use, damage, or alteration may not be accepted.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, you must report the issue within 48 hours of delivery. Please contact us with clear details and, if possible, provide images as proof so we can resolve the issue quickly.

Return Process

To initiate a return, please contact our support team at [email protected] with your order details. Once your request is approved, you will receive instructions on how to return the item. Customers are expected to ship the product back within 5 days after approval of the return request.

Inspection and Approval

After we receive your returned item, it will be inspected within 3–5 business days. Once approved, we will proceed with the refund process.

Refund Process

As Vivid Plays operates on a cash on delivery basis, refunds will be issued through a mutually agreed method (such as bank transfer or digital wallet). Refunds are processed within 5–7 business days after approval, and the time it takes for the amount to reflect may vary depending on the method used.

Non-Returnable Items

Certain items may not be eligible for return due to hygiene, safety, or product-specific reasons. These exceptions will be clearly mentioned on the product page where applicable.

Late or Missing Refunds

If you have not received your refund within the expected timeframe, please first check with your bank or payment provider. If the issue persists, contact us at [email protected] for assistance.

Contact Us

If you have any questions about returns or refunds, feel free to reach out to us at:

Email: [email protected]