At Vivid Plays, we are committed to delivering your orders efficiently and reliably. This Shipping Policy outlines how we handle order processing, shipping, and delivery.
Order Processing
All orders are processed after confirmation via our cash on delivery system. Once your order is placed, our team will verify the details and begin processing within 1–2 business days. Orders are not processed on weekends or public holidays.
Shipping Method
We partner with trusted courier services to ensure safe and timely delivery of your products. All orders are shipped directly to the address provided at the time of purchase, so please ensure your details are accurate and complete.
Delivery Process
Once your order has been dispatched, you may receive a confirmation message or call from our team or the courier service. Our delivery partners will attempt to deliver your package to your doorstep. Please ensure availability at the provided contact number to avoid delays.
Cash on Delivery
We offer cash on delivery as our payment method. Customers are required to pay the full amount in cash at the time of delivery. Kindly ensure that the exact amount is available to facilitate a smooth transaction.
Order Tracking
In some cases, tracking details may be provided once your order is shipped. This allows you to stay updated on the status of your delivery.
Address Changes and Order Modifications
If you need to update your shipping address or make changes to your order, please contact us at [email protected] as soon as possible. We will try our best to accommodate your request before the order is dispatched.
Delivery Issues
If you experience any issues with your delivery, such as delays or missing packages, please contact us immediately at [email protected]. We will coordinate with the courier service to resolve the issue promptly.
Contact Us
For any shipping-related questions or concerns, feel free to reach out to us at:
Email: [email protected]